Privacy Policy

How we collect, use, and protect your information

Last updated: January 2025

Introduction

Primeway Shippers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shipping services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number, address)
  • Company information and business details
  • Payment and billing information
  • Shipping details and cargo information
  • Communication records

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser information
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our shipping services
  • Processing transactions and managing your account
  • Communicating with you about your shipments
  • Providing customer support and assistance
  • Sending important updates and notifications
  • Improving our website and services
  • Complying with legal obligations
  • Detecting and preventing fraud

Information Sharing

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and IT service providers.

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Employee training on data protection

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic and usage
  • Provide personalized content
  • Improve our services

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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