Find answers to common questions about our shipping services
Delivery times depend on shipping method, destination and nature of goods. Air freight typically takes 3-7 days, ocean freight 2-6 weeks, and road transport 1-5 days depending on distance and route.
Costs vary based on weight, distance, and service type; we provide clear quotes upfront. Factors include package dimensions, delivery speed requirements, and destination customs regulations.
Yes, once your shipment is dispatched, you'll receive a tracking number to monitor progress online anytime. Our tracking system provides real-time updates on location and estimated delivery dates.
Absolutely, we handle shipments worldwide with expertise in customs clearance. We serve over 150 countries across all continents with comprehensive logistics solutions.
We cannot ship hazardous materials, perishables, or illegal goods as per regulations. Restricted items include flammable materials, explosives, certain chemicals, and controlled substances. Please contact us for specific guidance on special items.
Use sturdy packaging, label clearly, and include necessary documents to ensure safe and smooth transit. For fragile items, add appropriate cushioning and mark as fragile. International shipments require commercial invoices and customs declarations.
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